BetterWorld.com.au; FAQ

Frequently Asked Questions

Weather Stations

Can we use a second display in our bedrrom.
Yes, that is easy. Once you have installed the system, all you need to do is turn another base station on within range to display the transmission data. Extra displays are available as an optional extra.

Can I buy spare parts.
Yes, we offer a full range of LaCrosse spare parts. (Excludes WS-1000 which is made by Thermor).

How long do the batteries last in the Wireless Weather Station's outdoor transmitter.
WS-3600: The manufacturer states that good quality Alkaline batteries (like Energizer) will last up to 3 year. For better results invest in premium Lithium batteries.
WS-2310; WS-2307: The manufacturer states that good quality Alkaline batteries (like Energizer) will last up to 1 year. For better results invest in premium Lithium batteries.
WS-1510-IT: The manufacturer states that good quality Alkaline batteries (like Energizer) will last up to 2 years. For better results invest in premium Lithium batteries.
WS-1000: The manufacturer states that good quality Alkaline batteries (like Energizer) will last up to 2 months. For better results invest in premium Lithium batteries. If you are in a very cold or very hot area the battery life will be
much shorter, in this case the factory recommends the external AC power adapter.

Can I connect constant power to the outdoor sensors so I do not need outdoor batteries.
Yes on the WS-3600, WS2310, WS-2307 a 10m data cable is supplied that bypasses the wireless and battery system in the outdoor transmitter.
On the WS-1000 a separate AC power pack with a 6m cable can be purchased.

How do I connect the outdoor sensors to the inside base station
The outdoor system consists of a wind sensor and a rain sensor that connect with supplied plug in cables to the thermometer module. The thermometer module contains batteries to power the sensors and is also the transmitter
that send the data back to the base station. Range: WS-3600, WS2310, WS-2307 & WS-1510-IT transmit up to 100m; the WS-1000 transmits up to 60m.

Can I connect the outdoor sensors to the inside base station with a data and power cable
Yes on the WS-3600, WS2310 & WS-2307 a 10m data cable is supplied that bypasses the wireless and battery system in the outdoor transmitter.
(Not available on the WS-1000)

Wind direction is opposite
Verify that the "N" indicator in wind direction sensor is facing North.

Outside temp is too high
Verify location of transmitter and ensure it is not exposed to direct sunlight or radiated head from a hard surface e.g. a tin roof or a brick wall.

Wind chill does not work
For wind chill to be displayed, wind speed must be above 10km (6.2 miles) and temperature must be 5C (41F) or lower.

What batteries should I use?
Lithium batteries are recommended during cold months as Alkaline batteries are not rated for cold weather.

Rain gauge does not record accurately
The location of the rain gauge is key to the accuracy of the rain gauge. Please ensure the collection funnel is unobstructed from rain. Sometimes it takes what we think is allot of rain to register 0.1mm, so while it is raining watch the
collection funnel, is it catching the rain unobstructed and watch how much rain is needed to allow water to run down into the sensor.

How long is the warranty?
The Weather Stations has a 1 year manufacturers' warranty.

The data cords are too long, can they be cut?
Modification to any component including data cords and hardware will void the warranty. While this can easliy be done with a soldering iron wait until you are happy that the unit works properly before attempting to shorten any
cables and giving up your warranty.

No outside info, just dashes
Possible radio interference. Reset the base station and transmitter, re-establish 'Set ID' by having both monitor and transmitter side by side. Change location of transmitter and monitor until interference location has been eliminated.

No outside information
'Set ID' has not been established or has been lost. Check battery condition and reset the Home Weather Station.

PC Connection

Do I need to connect my weather station to my PC to make it work?
No, the WS2300 & WS3600 units are excellent stand alone units with a comprehensive easy to use display.

I am not sure if I have an RS232 port to connect to?
Please find below a picture of a PC RS232 Port that your WS-2300 & WS-3600 can connect to, this will be at the back of your PC:

My PC does not have a RS232 port?
Check again first as nearly all PC's have them, but if your PC is one of the very few that does not have a RS232 port you can easily add one as a new plug in PCI card for under $20.

Can I use an USB to RS232 converter?
RS232's are the most reliable connection, if you use an USB to serial converter, you will be able to see live data and set alarms etc but not be able to download historical data saved in the base station memory.

Can I upload my WS3600 weather station's information to the internet?
Yes, we supply this software for free and you can download it from ou support page. Now you can see your weather station's current data from anywhere in the world.

Does the software support Vista?
No not yet, this will be supported in a future upgrade which you can then download for free from www.heavyweather.info and as soon as it becomes available we will also post it on our site www.betterworld.com.au .